Really helpful owner, great bikes. We had trouble finding a bike to suit my wife , but the Axcess Exmoor was a perfect fit , she felt stable and safe on it. I was impressed and ended up buying a Hunter 2!! These are lovely bikes and although it has been wet and cold so we haven't been out on them much , you can tell that they will be the business. The battery seems to have an excellent range, hills are now easy, and with no power assist the gears are so well arranged that level riding is quite easy thus increasing the range even more. All in all great service, great bikes happy to recomend them to anyone