this purchase went well from start to finish. I already own an Axcess bike but was keen to acquire a more modern off road number. In the shop i tried out a Haibike model which suited well but was not the right size for me. Peter obligingly sourced a larger bike for me with no obligation to buy. On trial it worked really well, and continues to do so. Peter made a good concession on price, and delivered directly to the door. Furthermore his one year credit arrangement was simplicity itself, and so far really painless. I would highly recommend Axcess to any potential electric bike buyers, whatever their budget.