My husband and I bought our bikes from Axcess Electric Bikes, My husband wanted his through a cycle to work scheme. He enquired if they were in the scheme but they weren't, however Peter (The owner) said "it's not a problem they'll join it as they're already signed up to other government led schemes". Peter went even further by offering sound advice on what bike would suit us best. The bikes are great to ride, especially up the hills. We are both very happy with our bikes and wouldn't hesitate recommending people to buy a bike or getting one serviced at Axcess Electric Bikes.