Axcess Electric Bikes Reviews

4.9 Rating 301 Reviews

99 %

of reviewers recommend Axcess Electric Bikes

Company Reviews

Metrics

Info

4.9

Based on 301 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Axcess Electric Bikes:

Axcess Electric Bikes was formed in 2010 and supplies Electric Bikes all over the UK. With stores in Devon, Cornwall and the Isle of Wight. they offer great value and reliability with all products.

Visit Website

Phone:

01404 41692

Email:

enquiries@axcess-electric-bikes.co.uk

Location:

Unit 1 - Devonshire Court, Devonshire Road, Heathpark Industrial Estate,
Unit 1 - Devonshire Court, Devonshire Road, Heathpark Industrial Estate
Devon
EX14 1SB

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Axcess Electric Bikes 5 star review on 31st March 2023

Nicola H

Axcess Electric Bikes 5 star review on 31st January 2023

Anonymous

Axcess Electric Bikes 5 star review on 17th November 2022

Glenda B

Axcess Electric Bikes 5 star review on 31st August 2022

Crawford M

Anonymous

Anonymous // 01/01/2019

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“Helpful and knowledgeable staff. Opportunity to try several bikes at the store and on local roads. Quick delivery.”

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Posted 2 years ago

“Good friendly service. Everything explained. A very happy customer.”

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Posted 2 years ago

“I love my new ebike. It goes so smoothly. It puts the fun back in cycling Jo Cant.”

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Posted 2 years ago

“Excellent service and very helpful friendly and informative staff Would highly recommend”

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Posted 2 years ago

“This is the second bike I have bought from Axcess. The first was an Eriskay, I did over 1600 miles on it and it was a joy to ride. The one I have just bought is a Camargue and have currently done over 500 miles. Both were bought from new and the reason for changing mine was medical, so changing from a step-over to a step-through. My wife also has a Camargue bought 12 months before my first bike. The batteries on both bikes have been brilliant with a maximum ride of 37 miles on the one charge. The service from Peter and maintenance from Luke has been great from point of sale through any servicing that has been required over a period of some 5 years. (Other staff are available but I can't remember their names!!!) I would recommend this company to anyone who wants to purchase an Ebike”

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Posted 2 years ago

“Very pleased with our bikes staff helpful and knowledgable. Good service”

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Posted 2 years ago

“On my initial purchase the lady was helpful, knowledgeable and informative about the products and very pleasant to deal with.”

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Posted 3 years ago

“I cannot rate the service I received high enough. As I live over 200 miles from Honiton the purchase had to be made by order. Every query was answered fully with advice given readily in a most pleasant manner. Every pertinent detail was covered so that I felt totally confident I was purchasing the correct bike. Strongly recommend without hesitation.”

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Posted 3 years ago

“Great service, love my new bike. Many thanks”

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Posted 3 years ago

“Firstly I would like to say that I had excellent customer service. And my new bike is first class it’s lovely to ride it looks smart and I’m finding it very easy to go up the Devon hills!”

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Posted 3 years ago

“As a 70 year old I wanted an e-bike that I could fold up and put into the boot of my average sized car and also take with me in my motorhome - the Shetland with the 15.6Ah battery fitted the bill perfectly. It has performed brilliantly, so far, and has enabled me to go further, even hilly climbs are made very easy and the wide tyres have proved sure footed on gravel surfaces and tracks. Highly recommended.”

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Posted 3 years ago

“Very pleased with electric bike. It allows me to go much further and enjoy cycling again. The only slight downside is the weight of the bike, but it is excellent value for money. Would definitely recommend this company too - the staff are all very friendly and helpful.”

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Posted 3 years ago

“The service we received was excellent. We were allowed to try the bikes out and Peter and his team were very helpful. I would highly recommend buying an e bike from Axcess”

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Posted 3 years ago

“I had excellent service at every stage of purchasing my bike. They were very helpful in-store and let me test the bike out to see how it works on a hill. I bought a used bike, and I noticed a few things that needed touching up (attaching the chain guard and some paint coming off on the rack). They were very happy to do these with no fuss, and when the bike was delivered, they had done a wonderful job cleaning it up so it was like new when I received it. Thank you very much to everyone at axcess electric-bikes!”

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Posted 3 years ago

“A good range and detailed knowledge of electric bikes. Helpful but not pushy”

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Posted 3 years ago

“We recently bought 2 Wisper 806T folding bikes locally to us here in Nottinghamshire. However neither the local dealer nor Wisper could get hold of the bike bags for them. I rang Axcess last week to ask if our bikes would fit in to their own bags as the Wisper bikes are rather large & heavy when folded. I was assured they would & received 2 bags in 5 days with bands matching the differing colours of our bikes i.e. red & black. They are excellent & our bikes fit into them easily. They are really strong & substantial & at half the price of the Wisper folding bike bags a great buy. Thanks for excellent service. We wish we lived nearer to Honiton for when our bikes need an annual service.”

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Posted 3 years ago

“I found my perfect bike here, which was delivered to my door, and included an after-sales first time service of my bike. An overall excellent experience!”

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Posted 3 years ago

“Purchased a Hunter a few weeks ago and it has brought back the enjoyment of cycling I had when younger. Service at Axcess Bikes couldn’t be faulted, I was guided to the best bike for my needs, remaining questions answered and delivery was the following day. Highly recommended.”

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Posted 3 years ago

“Had my Exmoor E Bike for a couple of months now, I love it! After having a knee replacement and arthritis in my other hip and knee, I thought my cycling days were over. Lived in locally all of my life, but have really enjoyed finding new places that I didn’t know existed. I would not have been able to do this without an electric bike, pretty hilly round here! I can cycle up to 20 miles per day no problem and I am not fit by any means! The service at Axcess Electric Bikes was brilliant, I was desperate to have my bike on the same day that I chose and test drove it. I was chuffed to be able to have the demo bike that had just been assembled. Not been back for my service yet, overdue😬, but I am sure the level of service will be as good as when I bought the bike. Nothing seemed to much trouble, I would be happy to recommend Axcess Electric Bikes to anyone.”

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Posted 3 years ago

“My Exmoor Step Through E bike is the best money I have spent. Living in a very hilly part of Devon, I was put off my mountain bike sadly. Now I can't wait to go out on my bike and regularly cycle 25 miles in beautiful countryside. I go out after work too! It is a brilliant investment in my future health and I love it. Getting a platform rack with ramp now for the car. Everywhere, here I come!! Charlotte Singleton”

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Posted 3 years ago

Axcess Electric Bikes is rated 4.9 based on 301 reviews