Axcess Electric Bikes Reviews

4.9 Rating 301 Reviews

99 %

of reviewers recommend Axcess Electric Bikes

Company Reviews

Metrics

Info

4.9

Based on 301 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

About Axcess Electric Bikes:

Axcess Electric Bikes was formed in 2010 and supplies Electric Bikes all over the UK. With stores in Devon, Cornwall and the Isle of Wight. they offer great value and reliability with all products.

Visit Website

Phone:

01404 41692

Email:

enquiries@axcess-electric-bikes.co.uk

Location:

Unit 1 - Devonshire Court, Devonshire Road, Heathpark Industrial Estate,
Unit 1 - Devonshire Court, Devonshire Road, Heathpark Industrial Estate
Devon
EX14 1SB

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Axcess Electric Bikes 5 star review on 31st March 2023

Nicola H

Axcess Electric Bikes 5 star review on 31st January 2023

Anonymous

Axcess Electric Bikes 5 star review on 17th November 2022

Glenda B

Axcess Electric Bikes 5 star review on 31st August 2022

Crawford M

Anonymous

Anonymous // 01/01/2019

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“Bought 2 bikes....Mustang and Exmoor. Peter was very knowledgable and helpful.”

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Posted 8 years ago

“Very good service great after care highly recommend”

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Posted 8 years ago

“We purchased two Shetland folding bikes, we are happy with them, I did find it different to get used to at first, my husband rides his to work everyday, his only comment is they are quite heavy to pick up when folded, but we are in our sixties, would recommend to others.”

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Posted 8 years ago

“We purchased two Axcess electric bikes in March of this year, ( a Hunter and a Mustang) and we could not have been more pleased. Since then we have covered many miles,and hills are no problem. The only one small criticism is that they are considerably heavier than our old bikes when loading on our cycle rack,even with battery removed, but a small price to pay for two first class bicycles !”

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Posted 8 years ago

“I bought a Wisper 705 electric bike last month. I find it very easy to ride, the gears are efficient, though I changed the saddle for a gel one. The staff at Axcess are extremely knowledgable and helpful. They adjusted the handlebars and saddle to accommodate my 2 Total Knee Replacements. I felt comfortable riding it straight away.”

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Posted 8 years ago

“Love it! I have a dodgy knee, which can't put pressure on the pedal, but now I can cycle again, as the bike takes the strain.”

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Posted 8 years ago

“Good choice of bikes and helpful staff. Didn't have the size battery I wanted so gave me a larger one until it was delivered.”

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Posted 8 years ago

“Very pleased with levels and quality of advice and service so far. The bike is doing exactly what I required of it.”

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Posted 8 years ago

“I have had my bike for a year now and it has proved to be a wonderful buy. I was finding it difficult to keep up with my family and seemed to be playing 'catch up' all the time which was disheartening, now it is me in the far distance waiting for them. My husband and I have been to France and Spain non of it a problem. I absolutely sailed over the 3 kilometre bridge between La Rochelle and the Ille de Re, so much satisfaction as I do have heart and other health problems. I have the Exmoor step-through which is deal for my 5'2" height and quite honestly I have lost count of people who have asked me about my bike and where did it come from. My bike in it's first year has done me proud and never let me down. Well advised at Honiton Showroom. So here goes into my second year. D. from Axmouth, Devon.”

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Posted 8 years ago

“Exmoor Blue small step through. I am not sure whether I am meant to be rating the bike or the service! Service was excellent - very patient and helpful. The bike is really still slightly high for me but I am managing. It seems to be very flexible with the gears and the throttle. I am finding it heavy but I know that is inevitable. Thanks for your help. Shirley”

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Posted 8 years ago

“this purchase went well from start to finish. I already own an Axcess bike but was keen to acquire a more modern off road number. In the shop i tried out a Haibike model which suited well but was not the right size for me. Peter obligingly sourced a larger bike for me with no obligation to buy. On trial it worked really well, and continues to do so. Peter made a good concession on price, and delivered directly to the door. Furthermore his one year credit arrangement was simplicity itself, and so far really painless. I would highly recommend Axcess to any potential electric bike buyers, whatever their budget.”

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Posted 8 years ago

“Always very friendly & efficient in dealing with any problems I have had with my Freego Hawk purchased from them just over a year ago. Would (and have!) recommend them.”

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Posted 8 years ago

“Great service, very knowledgeable”

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Posted 8 years ago

“Excellent bicycle. Especially as I have had a knee replaced and had trouble getting over the crank on a conventional cycle.”

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Posted 8 years ago

“I purchased a Shetland folding electric bike just before Christmas. I have used it frequently and I have been very impressed with it.”

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Posted 8 years ago

“Everything was explained in a diligent manner, the bike was set up to suit my needs and we felt we were dealing with people who knew bikes, didn't just sell them. It was a very good experience and I have spoken highly when asked "Where did you get your bike?".”

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Posted 8 years ago

“I bought my Axcess Hunter electric bike about a year after my wife bought a similar bike from Axcess as I could no longer keep up with her on the hills! The bike is very sturdy, and the step through frame and "sit up and beg" riding position are very comfortable. The three levels of power assist are combined with a normal 7 speed gear system. I find that on most cycle trails only level one is needed with the assist kicking in when required. Out on the road (in Devon and Scotland) the other two levels are more than adequate to get me up hills without having to pedal too hard. They are also good in town traffic, with the "thumb throttle" feature being very useful at traffic lights. We carry our bikes on a small motor home and they are very useful for getting to shops etc from camp sites, as well as for cycle excursions. Recharging of batteries is simple and can be done overnight in the home (or in our motor home when using a power hook up). The range the bike covers does depend on which the level of assist used, but we reckon on covering at least 25-30 miles on a full charge. The only time I ran out of battery power was my own fault as I neglected recharging! However I had no problems covering 7 to 8 miles back home under under "pedal" power. The bikes are heavier to lift than ordinary ones and did require a more sturdy carrier than we had before. Ours go on a towball mounted rack and we had no trouble with that on a three week trip to Scotland from Devon. The brakes work well, with the power being shut off as soon as they are touched. The personnel at Axcess were very knowledgeable and gave good, sound advice when we were choosing our bikes. I used to have a 3 mile commuting cycle, ending in a very steep hill, when I was working. I wish that I had the Axcess Hunter back then!”

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Posted 8 years ago

“lovely people to deal with polite and honest i bought one and i have a another ordered”

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Posted 8 years ago

“Yes I love my batribike pro but needed to upgrade to a more powerful life cycle mountain sport and have sent e mails regarding part exchanging my bike for a life cycle which if knowing I should of bought in the first place I mailed you about 6 months ago and never received a reply??? And have never got a reply and I find that a bit poor Philip Willcocks cash buyer invoice 1586 28/03/2015”

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Posted 8 years ago

“I purchased the Access Hunter bike in November. As I live in Devon I was able to visit the showroom in Honiton and try the bikes before deciding which one would be best for me. I was given good advice and was very pleased with the speed of service. I am enjoying getting out and about on my smart red bike; I can exert myself on small hills and then let the bike take the strain! I look forward to going greater distances in better weather confident that I can travel a long way in comfort.”

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Posted 8 years ago

Axcess Electric Bikes is rated 4.9 based on 301 reviews